Shipping Policy

Effective Date: July 14, 2025
Website: www.neovoltebikes.com
Company: Neovolt Bikes
📍 VPO Neoli Kalan, Bagla Road, Hisar, Haryana, 125001
📞 9992047431, 9253347431
📧 sale@neovoltebikes.com

🚚 Shipping Coverage

We currently ship across India through reliable courier and logistics partners.
We are constantly expanding our delivery network to ensure we reach more customers across the country.

📦 Order Processing Time

  • Order Confirmation: Within 24 hours of placing your order.

  • Processing Time: 2–4 working days after order confirmation.

  • Dispatch Time: Within 1–2 days after processing.

  • Total Delivery Time: 5–10 working days (may vary depending on your location).

Note: Orders placed on Sundays or public holidays will be processed the next working day.

🚴 Product Delivery

We take special care to ensure safe packaging and handling of all electric bikes and accessories.
Larger products like e-bikes may require special transportation and coordination with you before delivery.

💸 Shipping Charges

  • Standard Shipping: Free shipping on all e-bike orders within India.

  • Accessories or Spare Parts: Shipping cost calculated at checkout (based on weight and location).

  • Express Shipping: Available at extra cost (please contact us before placing order).

📍 Tracking Your Order

Once your order is dispatched, you will receive:

  • A tracking link via SMS or email

  • Courier partner details

  • Estimated delivery date

If you do not receive tracking info within 3 days, please contact us at sale@neovoltebikes.com

📦 Damaged or Delayed Shipments

  • If the product arrives damaged, notify us within 24 hours of delivery.

  • If your shipment is delayed beyond the expected timeframe, contact our support team.

  • We will coordinate with our courier partners to resolve any issues.

Tip: Always take photos of damaged packaging or bikes for faster processing of claims.

❌ Undeliverable Packages

If an order is returned to us due to:

  • Incorrect shipping address

  • Repeated failed delivery attempts

  • Customer unavailability

We will contact you to reschedule shipping. Additional shipping charges may apply for re-dispatch.

✈️ International Shipping

Currently, we do not offer international shipping. We ship only within India.

📝 Contact Us

If you have any questions regarding shipping, tracking, or delivery, feel free to contact:

Neovolt Bikes
📍 VPO Neoli Kalan, Bagla Road, Hisar, Haryana, 125001
📞 9992047431, 9253347431
📧 sale@neovoltebikes.com